24/7 Support Phone: (480)
What you need to call customer service.
1) They will ask you your "Customer
number #" If you are asking a quick question, just say
I have a quick question about... email etc. what ever it is.
It's not always necessary to give them all your log in info.
2) If it is specific question your "Customer
number #" is generally your log in name to your 'main
account' and/or your website address if we host it.
3) Then they will ask "Your call
in pin # /or the last 4 digests of your credit card number"
the one you used to pay for your account." Then your
set... ask away... 24 hours a day 7 days a week. They will walk
you through the issues you may be having with any of the services
4) Tricks & Tips about calling in.
When the automated operator asks you if you are calling to purchase
our products or services, press the "option #1 for sales"
Then it will ask you if you are new or existing press the "#2
Option for New" and that will get you the shortest waiting
period. Then have your info ready.
My account # or log in name
My call in pin is ______________________________________________
If Playback.net &/or Stacy
Poulos set up your account you can call her for desperate help
if your not sure what your log in info is 510-538-0155.